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We are looking for a self-motivated and customer-focused Customer Experience Consultant to take on a 9-month Maternity Leave contract as part of our wider National CX team.  As part of the processing team, you will be responsible for efficient and accurate customer outcomes from all inquiries. Primarily this will be through email and phone with a progression into online portals and other digital channels. You will have a high level of professionalism, have a great work ethic, excellent problem-solving skills, and be able to effectively provide our customers with exceptional customer service.  Who we are looking for:  Someone familiar with a contact centre environment working with a CRM who can hit the ground running A high level of accuracy and efficiencyAbility to understand customer needs and provide the appropriate solutions.A true passion for delivering exceptional customer serviceA high level of motivation, commitment, and an abundance of energyA positive, hardworking attitude coupled with excellent interpersonal skillsDemonstrated time management and multitasking skillsAdvanced computer skills/computer savvyPhone system software experience Team player with a good sense of humour Intermediate Microsoft office suite especially MS Excel applications Experience in the steel industry is desirable but by no means essential as full training will be provided. An interest in construction and related products and an ability to communicate with people from all walks of life is a must though! About Steel and Tube: Steel & Tube is New Zealand’s leading provider of steel solutions and a proud New Zealand company with over 60 years of trading history in this country. With a national network of branches and distribution centres, S&T engages in markets and projects across infrastructure, construction (commercial and residential), heavy and light engineering, energy, manufacturing, viticulture and rural sectors.  As an organisation, Steel & Tube are a company that is wholeheartedly committed to our customers, our shareholders and to being a good employer. Steel & Tube places an emphasis on training and development, providing excellent working conditions as well as opportunities for the right person to grow within our nationwide organisation.  50000 AUD New Zealand - NZ Auckland Manukau & East Auckland Auckland

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